Location

Surrey, BC, Canada (Hybrid)

Employment Type

Permanent, full-time

Who We Are 

Our world has a waste problem and we’re tackling it head-on. Through next-life logistics for apparel and footwear, we help one of the most planet-damaging industries course correct. We help brands extend the life of their products — and the precious resources used to make them — as many times and ways possible. 

We work with transformative companies such as Lululemon, Canada Goose, IKEA Canada, and Everlane. We help strengthen their whole supply chain by finding next-life solutions for their surplus inventory, then implementing the most mutually beneficial path for their business and the planet. Our tech-enabled sortation process and comprehensive network of solution partners in re-commerce, repair, recycling, and responsible disposal work together to create scalable solutions of sustainability that prevent waste problems before they happen. 

Since 2008, Debrand has been dedicated to keeping apparel and footwear out of international landfills and into domestic recovery systems. We turn supply chain challenges into clear-cut, brand-aligned solutions that are better for businesses and the planet’s health. Our goal is to propel the apparel industry’s sustainable future by implementing a circular system to help textiles live on and on (and on). 

Job Summary

Debrand is seeking an Account Manager, Sales to help support the growth of our services throughout North America by educating our new and long-standing customers on the textile sustainability landscape, helping them find the highest value solutions for their goods.

Core Responsibilities

• Manage inbound customer inquiries with exceptional service (phone and email).

• Seek out new contacts and leads for the business development team to follow up on.

• Work with account to understand the most significant challenges and opportunities.

• Recommend ways that Debrand can best help with those opportunities.

• Educate customers on the textile sustainability landscape, the impact their current operations have and what impact that they can make by driving change in their organization.

• Develop updated customer presentations, proposals, reporting and service agreements.

• Attend sustainability seminars to broaden personal, organizational and customer education in the space.

• Work with the solutions team to understand the sustainability goals of customers and their reporting requirements.

• Manage all aspects of the customer onboarding process for our operations and project management teams.

• Serve as the internal representative for your account.

• Optimize and update customer relationship management platforms (CRM/HubSpot).

• Provide administration and budget tracking support when required.

• Create and manage quarterly objectives and key results (OKRs).

Qualifications

• 3+ years Sales / Account Management experience.

• Collaborative, fast-moving and comfortable with change.

• Excited to go above and beyond for customers.

• Ability to assess needs, identify gaps and recommend the best way forward.

• A desire to seek education and teach on all things textile sustainability related.

• Excellent verbal and written communication skills.

• Ability to build rapport with internal as well as customer stakeholders.

• A passion for and understanding of the (textile) sustainability space.

• Experience with CRM tools (Eg. Airtable) is a plus.

• Experience with presentation software (eg. Canva) is a plus.

• College or University Degree preferred.

• Must be able to work in Canada.

What We Offer

• Competitive Compensation – We are committed to supporting the financial security and well-being of our employees.

• Work-Life Balance – We promote a healthy work-life balance by offering flexible work arrangements, such as hybrid work options and flexible hours for select positions, to accommodate your personal needs and responsibilities.

• Professional Development – We are committed to your growth and offer opportunities for professional development through workshops, training programs, and educational assistance to help you enhance your skills and advance your career.

• Comprehensive Benefits Package – We strive to create a supportive and inclusive work environment, and our flexible health and wellness benefits – including medical, dental, and vision – reflect our commitment to your well-being. We believe that by taking care of our employees, we can foster a happier, healthier, and more productive workforce.

• A fast-paced environment in a growing company that is at the forefront of solving the global textile waste problem. We have fun, work hard, and feel good about the purpose that we bring to work every day. You’ll get to work with a passionate and talented team who are dedicated to doing the right thing — even when it’s not easy. We stand strong as a voice for change in the fashion industry and our dedication to preserving our planet extends beyond office hours. We uphold the same passion and values in our personal lives — from the local businesses we support to the environmental causes that we proudly advocate for. We celebrate daily ripples of excellence because solving the world’s waste problem won’t happen overnight. We incite change through small, intentional steps that add to something big — and are dedicated to leaving a lasting legacy for the planet and generations to come.

For more information on this position or to submit your cover letter and resume:

Email: HR@debrand.ca

Or submit your application by mail to the following address:

Attention: Simone Maack – Debrand Services Inc. #102 – 18998 32 Avenue, Surrey, BC, V3Z 1A7, Canada

Not checking every box?

Sounds like the job for you, but you do not think you have what it takes on paper? Reach out to us anyway! We are aware that members of marginalized groups typically apply only when they check every box. Debrand is an inclusive workplace that considers all applicants. We value diversity—in professional backgrounds and in experiences—and are committed to providing equal opportunity and a sense of belonging for all employees and applicants. Let us discover together whether you could be a great fit at Debrand.

Location

Surrey, BC, Canada

Employment Type

Permanent, full-time

Education

Master’s degree

About Us

Our world has a waste problem and we’re tackling it head-on. Through next-life logistics for apparel and footwear, we help one of the most planet-damaging industries course correct. We help brands extend the life of their products — and the precious resources used to make them — as many times and ways possible. 

We work with transformative companies such as Lululemon, Canada Goose, IKEA Canada, and Everlane. We help strengthen their whole supply chain by finding next-life solutions for their surplus inventory, then implementing the most mutually beneficial path for their business and the planet. Our tech-enabled sortation process and comprehensive network of solution partners in re-commerce, repair, recycling, and responsible disposal work together to create scalable solutions of sustainability that prevent waste problems before they happen. 

Since 2008, Debrand has been dedicated to keeping apparel and footwear out of international landfills and into domestic recovery systems. We turn supply chain challenges into clear-cut, brand-aligned solutions that are better for businesses and the planet’s health. Our goal is to propel the apparel industry’s sustainable future by implementing a circular system to help textiles live on and on (and on). 

Core Responsibilities

• Conduct performance reviews.

• Plan and control budget and expenditures.

• Determine strategic planning related to new product lines.

• Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments.

• Assign, co-ordinate and review projects and programs.

• Supervise staff or team.

• Provide advice on information systems strategy, policy, management and service delivery.

• Develop portfolio of marketing materials.

Qualifications

• Marketing/Sales

• Regulatory investigation

• Design

• Textile industry experience

• Management experience

What We Offer

• Competitive Compensation – We are committed to supporting the financial security and well-being of our employees.

• Work-Life Balance – We promote a healthy work-life balance by offering flexible work arrangements, such as hybrid work options and flexible hours for select positions, to accommodate your personal needs and responsibilities.

• Professional Development – We are committed to your growth and offer opportunities for professional development through workshops, training programs, and educational assistance to help you enhance your skills and advance your career.

• Comprehensive Benefits Package – We strive to create a supportive and inclusive work environment, and our flexible health and wellness benefits – including medical, dental, and vision – reflect our commitment to your well-being. We believe that by taking care of our employees, we can foster a happier, healthier, and more productive workforce.

• A fast-paced environment in a growing company that is at the forefront of solving the global textile waste problem. We have fun, work hard, and feel good about the purpose that we bring to work every day. You’ll get to work with a passionate and talented team who are dedicated to doing the right thing — even when it’s not easy. We stand strong as a voice for change in the fashion industry and our dedication to preserving our planet extends beyond office hours. We uphold the same passion and values in our personal lives — from the local businesses we support to the environmental causes that we proudly advocate for. We celebrate daily ripples of excellence because solving the world’s waste problem won’t happen overnight. We incite change through small, intentional steps that add to something big — and are dedicated to leaving a lasting legacy for the planet and generations to come.

For more information on this position or to submit your cover letter and resume:

Email: HR@debrand.ca

Or submit your application by mail to the following address:

Attention: Simone Maack – Debrand Services Inc. #102 – 18998 32 Avenue, Surrey, BC, V3Z 1A7, Canada

Not checking every box?

Sounds like the job for you, but you do not think you have what it takes on paper? Reach out to us anyway! We are aware that members of marginalized groups typically apply only when they check every box. Debrand is an inclusive workplace that considers all applicants. We value diversity—in professional backgrounds and in experiences—and are committed to providing equal opportunity and a sense of belonging for all employees and applicants. Let us discover together whether you could be a great fit at Debrand.